Help

Contact Support

Please email support@lifesquare.com for support.

General

When will Lifesquare be available in my area?

Lifesquare is now available for general use

Is Lifesquare free?

You can register with Lifesquare for free! If you want to obtain stickers, a fee is required. Often, a sponsoring organization may cover your Lifesquare costs. Don’t have one? Don’t worry. A Lifesquare subscription costs just $25 per year.

Providers can register with Lifesquare for free without requesting stickers. That way they can interact with patients who are Lifesquare members at no cost.

Whom do I contact to discuss partnering with Lifesquare?

Please email partners@lifesquare.com if you are interested in partnering with us.

Are you hiring?

Lifesquare is not currently hiring, but we’re always interested in meeting great people. Please email your resume to jobs@lifesquare.com.


Signing Up

Can I sign up a family member without signing up myself?

Yes, you can register for the Lifesquare website by choosing a password, and then enter the profile information for the family member. This may be of interest if you far away from your family member and yet want to help manage their medical information.

Can I sign up my whole family for Lifesquare?

Yes, you may create profiles for up to 10 people.

Can I mail you my medical information?

Currently, the Lifesquare website is the only way to enter and update your essential health information UNLESS a sponsoring agency has obtained your permission and has arranged for a digital transfer of data. Ultimately though, you’re the best person to review your information for accuracy, and we’ve made it easy for you to manage your Lifesquare record online.

Can I sign up my parents who live in Marin even though I live elsewhere?

Yes! If you expect to be managing their Lifesquare records, then create an account for yourself using your own email address and password, and then add them to your account. If you are helping them sign up, then you may want to use their email address, and help them choose a password that you remember as well so that either of you can log in later to update the records.


Personal Information

Why do you ask for my insurance information?

Storing your insurance information in Lifesquare is similar to carrying your insurance card in your wallet. After providing medical care, paramedics and hospitals will need your insurance information to bill for their services. Please note that insurance information is optional.

Why do you ask for my height and weight?

Emergency responders use your height and weight in order to calculate the proper dosage for medications.


Health Information

Should I list my vitamins and other supplements?

If you take a vitamin that’s prescribed by a doctor, for example, Folgard for a Vitamin B deficiency, then list that. You don’t need to list multi-vitamins, fish oil capsules, or calcium tablets that you purchase at a drugstore.

What types of medical information should I enter?

Your Lifesquare record is designed to help paramedics properly treat you in an emergency, so you should include any information that you would tell your doctor about. We ask you for medications, allergies, medical conditions, immunizations, and past surgeries.

Why can’t I enter a specific medication?

With our auto-match feature, you should be able to find most medications. Try typing the name slowly, one letter at a time, and look for the medication name in the list of matches. If you can’t find a match for a specific medication, double check the spelling. If you cannot find an exact match, choose the one that best describes the medication.

Why can’t I enter a specific allergy?

With our auto-match feature, you should be able to find most allergies. Try typing the name slowly, one letter at a time, and look for the medication name in the list of matches. If you can’t find a match for a specific allergy, double check the spelling. If you cannot find an exact match, choose the one that best describes the allergy.

Why can’t I enter a specific medical condition?

With our auto-match feature, you should be able to find most medical conditions. Try typing the name slowly, one letter at a time, and look for the medication name in the list of matches. If you can’t find a match for a specific medical condition, double check the spelling. If you cannot find an exact match, choose the one that best describes the medical condition.

Why can’t I enter a specific immunization (vaccine)?

With our auto-match feature, you should be able to find most immunizations or vaccines. Try typing the name slowly, one letter at a time, and look for the procedure name in the list of matches. If you can’t find a match for a specific vaccine, double check the spelling. If you cannot find an exact match, choose the one that best describes the vaccine.

Why can’t I enter a specific medical procedure?

With our auto-match feature, you should be able to find most medical procedures. Try typing the name slowly, one letter at a time, and look for the procedure name in the list of matches. If you can’t find a match for a specific medical procedure, double check the spelling. If you cannot find an exact match, choose the one that best describes the medical procedure.

Which doctor(s) should I add?

If you see a specialist regularly who would have detailed information on your health history, please add their name and phone number. You can also add your primary care physician. These contacts would be used by a hospital to request your medical record, or to alert the physician that you are receiving emergency care. You can also encourage your trusted physicians to sign up for Lifesquare and share only those elements of your profile you which to share with your physicians.

Which hospital(s) should I add?

If you have an existing relationship with a hospital, and your medical records are already there, paramedics may be able to take you directly to that hospital. However, the hospital selection is not guaranteed and may be affected by your location, the urgency of your need, and the current availability of the hospital.

Should I list my over-the-counter (OTC) medications?

The medications section is intended for medications you take regularly, primarily those prescribed by a doctor. If you take daily aspirin, you should include it. If you take an occasional Advil® for muscle pain, you can leave that out.


Using Lifesquare

What do I do if I lose my stickers?

You can purchase replacement stickers by ordering a new set.

Where should I apply my stickers?

The two standard locations we suggest are the front of your refrigerator, and in your wallet. Those are the first places paramedics will look. Other good places for Lifesquares are the back of your cell phone, the back of your wristwatch, and on your bike helmet. For children, we recommend their bike helmet, lunch box, or wristwatch. For seniors, we suggest on your cane or walker, or the back of your LifeAlert™ necklace or other medical alarm accessory. We recommend that you apply your stickers to personal items that you’re unlikely to loan to other people. If you come up with other good ideas for where to put your Lifesquares, we’d love to hear about them.

I have multiple sticker sheets — how do I tell which belongs to each family member?

Please write the name of each family member on their sticker sheet in the designated location. If you have lost track of which sticker sheet belongs to each person, just log in to your account on app.lifesquare.com, where you can see the 9-character Lifesquare code for each of your family members. That 9-character code is also printed on every Lifesquare, so review your sticker sheets to find the match.


Account

How do I delete my Lifesquare account?

You can delete your Lifesquare account by logging in to your account, clicking the “Settings” link, and choosing “Delete Account”. Deleting your account will remove all of your information, meaning that paramedics will no longer be able to scan your Lifesquares.

How do I delete a person on my Lifesquare account?

You can delete a particular Lifesquare profile on your account by logging in, choosing the person you’d like to delete, scrolling to the bottom of their profile page, and clicking “Delete Profile”. Deleting a profile will remove all of its information, meaning that paramedics will no longer be able to scan the Lifesquares for that profile.

If I keep my spouse’s medical record as a profile under my account, can my spouse log in to Lifesquare to manage his/her own Lifesquare record?

Your spouse must log in using your account in order to manage his or her record.


Security & Privacy

Is Lifesquare secure?

Yes, Lifesquare is fully HIPAA-compliant and uses the same strong security technology as hospitals and banks. You can read more about our Terms of Use and Privacy Policy.

Who can access my Lifesquare record?

Only you, trusted contacts, and vetted medical professionals can access your Lifesquare record. You can access your Lifesquare record at any time by logging into your account or clicking “My Lifesquare” after logging into the app. Certified medical professionals can access only those portions of your record you decide to share with them for a short period of time by scanning your Lifesquare when the need arises.

What happens if someone scans my Lifesquare with another QR code reader?

If someone scans your Lifesquare sticker with a regular QR code reader, they will simply be taken to the Lifesquare website at app.lifesquare.com and will have no access your personal information. Remember that you determine what any party sees or does not see in your profile.